ASUS Says AMD to blame for ASUS ROG Strix Rx 5700 cooling issues
Asus ROG Strix Rx 5700 cooling issues
Asus is playing the blame game with its ROG strix Radeon Rx 5700 series of graphics card. Asus states in a post that the product guidelines from AMD recommended a mounting pressure PSI that is too low to properly dissipate heat. Asus will now ship the cards with higher mounting pressure and will offer an upgrade to people that already purchased the card.
The ROG Strix Radeon Rx 5700 series of graphics cards experienced over-heating issues. Asus states that of torqued cards to a mounting pressure of 30-40 PSI "based on AMD's baseline recommendations". This pressure seemed low and following testing from Asus, the company determined that a pressure of 50-60 PSI works better. Here's an extract of Asus post:
"Initial batches of ROG strix Rx 5700
series graphics cards were torqued
to 70-30 PSI based on AMD; baseline
recommendations. While those
guidelines provided leeway to apply
more torque, were dealing with a new
7nm GPU and didn't want to rise
damage to die. After recieving user
reports regarding temperature issues,
we performed extended R&D testing
to find the optimal PSI range for our
graphics cards without compromising
GPU reliability.
As a result, all ROG Strix Radeon Rx
5700-series graphics card shipped from
January 2020 foward feature new
screws that increases cooler mounting
pressure to 50-60 PSI, resulting in
improved heat transfer from the GPU
to the heatsink".
Asus already began shipping cards with higher pressure in january. All cards from that series of cards going foward will ship with the higher pressure.
Additionally, anyone who really purchased a ROG Strix Radeon Rx 5700 series graphics card can upgrade to one with higher mounting pressure starting in march 2020. Asus notes that the corona virus outbreak may affect shipments, which could affect March 2020 start date for upgrade.
At this point, we have only heard ASUS's side of the story. While Asus did R&D testing to find an optimal mounting pressure after people complained about the over-heating issues, the company could have potentially spotted this issue before the cards launch.
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